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FREQUENTLY ASKED QUESTIONS
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HOW DO I CONTACT FT CUSTOMER SERVICE FOR HELP ?
Please go to http://www.file-tank.com/support
IS FILETANK FREE ?
No, FileTank is a subscription based service and you need to buy a subscription for the package that you choose before you can use it. ...
WHAT ARE THE FILE NAME RULES ? WHAT ARE THE FOLDER NAME RULES ?
File names must consist of letters A-Z, a-z, numbers 0-9, spaces, underscore, dot and - & @ ' ( ) characters.
A folder name must c...
HOW DO I CREATE NEW USERS ?
You can do this only if you are an Administrator. Open
Users
tab on the left, click the
New
button. From the New User or ...
I AM HAVING TROUBLE SIGNING INTO FILETANK, WHAT CAN I DO ?
Depending on the error message you get there are different possibilities:
If you have forgotten your password, use the pas...
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