FileTank is a hosted service that users can access from anywhere with an Internet connection and a web browser. Virtual disk spaces called 'Workspaces' are used to manage projects, share and review documents.

The beauty of FileTank is that you don't need any special software to get going. All you need is an Internet browser and access to the Internet. You don't need to worry about your IT department setting FileTank up - simply log on from your PC, Mac or mobile and away you go. FileTank even allows you to send documents that are too big for email... Try it now!

Businesses benefit from solid communication techniques and sharing information, which is exactly where FileTank comes in. FileTank allows you and your staff to effectively and quickly share documents with other members of the company, or clients which are unable to meet with you face to face. This has the major benefit of saving your time, money and hassle. It shows history of shared and deleted files, so you can keep track of things. As you can access FileTank from anywhere in the world via an Internet connection, it is easy for you to upload files you have been working on whilst on the move, which may be too big to email, or need to be seen by someone else fast. It will also give you clear visibility as to the status of running projects and management issues, so that no matter where you are, you are in touch and informed.

Yes. All new accounts are automatically set up with your personal sub domain that you have the freedom to choose.

No, please contact us.

Yes, you can do this at any time. The modification takes place immediately and you can use your new package right away. The new amount will be collected on your next scheduled payment date.

You can buy a subscription for one of our standard packages. Have a look at the Prices page for more information. We also sell Enterprise packages with unlimited usage on a case by case basis. If you would like to buy one of these, please contact us.

FileTank is a subscription based service. You can buy 30 day subscriptions to the packages that you choose. Go to the Prices page, find your package and click Sign Up. You must register or if you already have an account simply log in then create your FileTank web address and pay through PayPal. After making your purchase from the PayPal site, click the Return to Merchant button. You should come back to the FileTank site to obtain a printable receipt from us. In 5 minutes your new FileTank will be up and running.
You will be set up as an administrator automatically and will be able to start using your new asset immediately.

You can upgrade or downgrade your package at any time. After logging in and clicking the My Account link in the upper right corner, you'll see a list with all your FileTank subscriptions. Find the one that you wish to modify and click Modify. Modification is free of charge. Your new package will work immediately and the new amount will be collected on your next scheduled payment date. Please contact us if you encounter any problems or have any difficulties.

Your files are stored on our servers which are housed in a professional data center that is working 24x7. This allows you to upload and download at your leisure.

We have back up procedures in place and in case there is a problem with our system we will be able to restore your data. If you or one of your users accidently deletes a file or folder contact our Support as soon as possible.

Yes, when you or your FileTank users connect to our servers, 256 bit Secure Socket Layer (SSL) technology protects your information using both website identification and data encryption. Your information (including files uploaded and downloaded) travels securely between computers.

You can upload any type of file. If you upload PDF files or image files as 'bmp', 'jpg', 'jpeg', 'png', 'gif', 'tga', 'tiff', 'tif', 'psd' and 'wmf' or video files of the popular formats: '3gp', 'avi', 'flv', 'm4v', 'mp4', 'mpg', 'mpeg', 'mov', 'wmv' you'll be provided with a thumbnail preview on FileTank.

Yes. The upload engines allow you to pick multiple files and upload them.

Yes. You can select as many files and folders as you want and download them. You'll get them in a single zip archive and the folder structure will be preserved inside it.

There are help videos covering every aspect of working with the product in your FileTank Help section. If your queries are still not solved please use our Support page to send your questions directly to us.

A workspace is a structure for gathering related users, folders and files. Administrators have access to all workspaces; additional users can only access the workspaces they have been added to. Only administrators can create, delete workspaces and add ordinary users.

There are two types of users:

• Administrators have full access to everything in FileTank. They can create new administrators or promote existing ordinary users to the rank of administrator and vice versa. After purchasing a subscription you will automatically become the first administrator of your new FileTank.
• Ordinary users have fewer privileges and can only access the workspaces they have been invited to.

Do not worry as FileTank doesn't delete anything.
You simply cannot add new items until you have deleted some old ones and are back under your pre agreed limit. Alternatively, you can upgrade to the next package and get more allowance immediately. If you have reached your traffic limit you cannot upload or download more files. You can either wait until your next subscription period starts or upgrade.

Yes, an administrator can make files and folders read-only or hidden from ordinary users. Administrators have full access rights to all items and cannot be restricted.

You can arrange your folders and files in alphabetical order, size, type, expiry date or date modified - either ascending or descending. Just click the column headers and folders and your files will be rearranged accordingly.

Please note that for security reasons your account here is different from the one on your FileTank. If you remember the username, go to the respective login page and click I forgot my password link. If you don't remember the username either, go to our Support page and ask for assistance.

We welcome any feedback. If you have a comment or suggestion that you would like to share with us, please complete the feedback form on our Support page.

FileTank is a file sharing application that provides an easy and well organised way to share files with your clients and partners via Internet.

No, you don't need any training. The interface of FileTank is self-explanatory. But if you have any difficulties you can watch video help in the Help section or ask the support team at http://www.file-tank.com/support.

• No installation needed
• Constant monitoring and all activity is recorded
• Mail notification
• User hierarchy and restriction
• Web interface
• Branding

And many more...

Looking at the Users panel one can easily tell who the ordinary users are - they come first and their e-mails are in normal font. The administrators come after the ordinary users and their e-mails are in bold.

If you are logged in and you don't see the Users tab in the left panel then you are an ordinary user. You have only Workspaces and Help and Support tabs on the left. If you are an administrator you can see Workspaces, Users and Help tabs in the left panel.

There is no limit for number of files that you can upload. Bear in mind that they are uploaded one by one so you always upload only one file at a time.

Each workspace is a root element. Once you create it you can organise your workspace with folders and subfolders.

No, once deleted from the system the files can not be restored, so chose carefully the expiry periods. In some cases we might help using our backup. Please contact Support as soon as possible.

No, once deleted by a user files/folders can not be restored. You can check the history of the workspace to see when and who deleted the file/folder. In some cases we might help using our backup. Please contact Support as soon as possible.

If a file is due to expire it will be deleted without warning.
Folders are not deleted - only the files they contain.
If a workspace is not used for a period, longer than your chosen workspace expiry period, the maintenance system of FileTank will inform you 48 hours before deletion by e-mail. If you don't take any action in the workspace(upload, download, rename etc.) it will be deleted automatically.

Open Users tab on the left, start typing the e-mail in the first field or the domain part of the e-mail in the second field. The list with the users becomes shorter with every keystroke. Only the e-mails that match the filter criteria are left. To go back to all users list delete what you have typed by pressing backspace several times.

Open Workspaces tab on the left. Start typing the name of the workspace in the Name field. The filter will leave just the workspaces that start with the letters you type. To go back to all workspaces list delete what you have typed in by pressing backspace several times.

Upload resume is supported. Upload again the same file in the same folder in less than 48 hours after the accident.
Download resume is supported. Your browser must be capable of resuming downloads. Resume the download in less than 24 hours after the accident.
The creator of a direct download link sets its expiry period. The possible values are four days, one week and two weeks.

Yes, if you are an administrator you can view the history of every workspace, file and folder. You can filter the history by different criteria and download a PDF file. Please refer to the History related Help video.

A workspace's history is deleted only when the workspace itself is deleted.

Please visit our Support page and submit your question.

To use FileTank you don't need to install it. It is web based, so you just need to go to your subdomain.file-tank.com, log in and you can start using it right away.

Please go to http://www.file-tank.com/support

No, FileTank is a subscription based service and you need to buy a subscription for the package that you choose before you can use it. Please refer to our Prices page.

File names must consist of letters A-Z, a-z, numbers 0-9, spaces, underscore, dot and - & @ ' ( ) characters.
A folder name must consist of letters A-Z, a-z, numbers 0-9, spaces, underscore, dot and - & @ ' ( ) characters.

You can do this only if you are an Administrator. Open Users tab on the left, click the New button. From the New User or New Group dialogue choose Create a User. Follow the instructions. Please remember that Administrators have full access to everything on FileTank.

Depending on the error message you get there are different possibilities:

• If you have forgotten your password, use the password retrieval link.
• If you have forgotten your user name go to http://www.file-tank.com/support and ask for assistance.
• If you are not added to a workspace, contact the person who invited you to FileTank.

Upload the second file to the folder with the existing file.

Please visit http://www.file-tank.com/support and submit a feedback. Please include a short step-by-step explanation of what happened and the bug you found.

The first time you pay for FileTank is when you subscribe to it. When your subscription period finishes a new amount is collected automatically from your PayPal account and the subscription is renewed or you may choose to cancel and no more payments will follow.

Please feel free to contact us for one month free trial version.

FileTank is web based service and is platform independent. All you need is a browser and an internet connection.

The speed of FileTank for each user will vary depending on the speed of their internet connection. The FileTank servers are housed in a professional data center that is working 24x7 connected to the world with 100megabits internet connection, so you will be able to download and upload with your maximum speed. As for the speed of the FileTank itself, in normal conditions it is difficult to notice delays in its work. But when you download, copy or move very large files and folders several giga bytes big you should wait a few minutes.
Tip: cleaning History of deleted files and folders may speed up loading a workspace in a tab on the right.

Yes, you can log more than once, but you need to do it in a different browser.

No, you can log in just once in the same browser.

An Administrator has full access to everything in FileTank except for two things: they cannot delete themselves and they cannot delete 'Main workspace'.

An Administrator who gets notification e-mails when this user uploads or downloads something.

You can use groups of users. Group-user tree is a tree-like structure which appears when you open 'Users' tab on the left. A group is a top-level folder in the group-user tree. Group folders are all folders inside a group. Groups and group folders have 2 functions - to organize the ordinary users into meaningful lists and to help add ordinary users to workspaces easily. Groups and group folders can contain ordinary users and group folders only. You cannot add an administrator to a group or to a group folder. Only Administrators can see the group-user tree.

To add an ordinary user to a group/group folder, open the group/group folder in a tab on the right. Drag and drop the user from the list of users onto this tab.

To remove an ordinary user from a group/group folder, open the group/group folder in a tab on the right. Select the user in the upper table and click the 'Remove' button. This removes the user from the current group/group folder but does not delete them.

To add a group/group folder to a workspace, open the desired workspace in a tab on the right. Now drag and drop the group/group folder from the group-user tree onto this tab.
When the group/group folder is open in a tab on the right it is possible to add it to a workspace from the bottom table's 'Add' button.

You can get a PDF with the results you see in History window. Then you can select and copy what you need. To download the pdf file, use 'Print to file' button in History window's bottom bar.

Yes, if you are a FileTank Administrator you can choose the period after which the content is deleted automatically. Check Global settings under Home tab. By default nothing is deleted automatically. Administrators can change the expiry date at any time. Ordinary users cannot modify expiry dates and to prevent data loss their preferred file expiry date is 'never'.
Still don't worry that your FileTank will be cluttered with information. Workspace activity is monitored and those workspaces that haven't been used for a period, longer than your chosen workspace expiry period, after due warning messages, are auto-deleted.

Yes, you can if you are an Administrator. Administrators can create a direct download link and then send it to multiple recipients.
To create a direct download link, first select the desired files and/or folders and click the 'Download' button.
The window with your link and a button for immediate download appears. Select the link and copy it. Then you can send it by e-mail or instant messenger.
You can watch the Download help video in your FileTank's Help section.
Have in mind that:

• There is no need to create users and add them to the workspace.
• The recipients don't need to log in to FileTank to download files, they just click the link.
• You can choose the period during which the link will be available. The default is 4 days.
• You'll get a notification for every link download and a record in file's history will appear.
• There is no way to tell who downloaded the files if you have sent the link to several people.

Yes, if your user has write access to both folders: the one that contains the files/folders - the source folder and the one that you want to move the file to - the target folder. Just select the files/folders and drag and drop them to the target folder. Alternatively you can select them and click the Copy/Move button then browse to the target folder to move them.

You can upgrade or downgrade your package at any time. Click the package name above the charts on Home tab. www.file-tank.com will open in a subtab in your browser. After logging in and clicking the My Account link in the upper right corner, you'll see a list with all your FileTank subscriptions. Find the one that you wish to modify and click Modify. Modification is free of charge. Your new package will work immediately and the new amount will be collected on your next scheduled payment date. Please contact us if you encounter any problems or have any difficulties.

If you remember the username, go to the login page and click I forgot my password link. If you don't remember the username either, please ask our Support for assistance.

We welcome any feedback. If you have a comment or suggestion that you would like to share with us, please contact our Support.

The maximum size for a single file is 10GB (10240MB).

Yes, you can change the expiry date anytime you like. Just select the files/folders that you want to change, click the Expiry button and chose a new period from the drop-down menu. The new period will start from this moment on.

If you are an Administrator you can check Global settings under Home tab. Auto delete content default period is 'never' for all categories. Unless you change the Global and/or Personal settings according to your preferences nothing is auto-deleted. The files your users upload remain until someone changes their expiry date or deletes them manually. You must delete manually all unneeded workspaces, too.

Type in the name of the file you're searching for or just the part that you remember in the Search field and hit Enter or click the loupe button. For detailed information about using Search on FileTank refer to related help video or ask for assistance our Support.

Both Administrators and ordinary users can get activity notifications about files uploaded, downloaded, etc.
Make sure the folder you are interested in is visible in the Workspaces tab on the left and click its More menu. Choose Watch for changes.
An Administrator can get notifications of certain user's activities by by becoming an Observer of this user.
Please refer to the related Help videos or ask for assistance our Support.

You can add ordinary users to workspaces, administrators have access to all workspaces therefore you don't need to add them.
To add an ordinary user to a workspace:

• Open Users tab on the left, select the user. A new tab with the user details will appear on the right.
• If you see 'This user is not assigned to any workspace.' text click the link Add. Otherwise click the Add button of Added to workspaces table.
• Select the workspace and click Submit.

Alternatively you can just drag and drop the user from the users list onto the workspace if you have the workspace open in a tab on the right.

You can delete a user only if you are an administrator.
You have two options: in Users tab either click the three vertical dots to the right of user's e-mail and from the More menu choose Delete user or, open the user in a tab by clicking them and click the link Delete user.
You cannot delete yourself.

You can delete a workspace only if you are an administrator.
In the Workspaces tab click the three veritical dots to the right of desired workspace's name and from More menu choose Delete workspace.
'Main workspace' can not be deleted.

If your FileTank is integrated with your company's system of users and passwords you'll have to ask your IT department about password changes.
Only Administrators can setup passwords. In Users tab either invoke user's More menu and choose Edit login details or open the user in a tab on the right by clicking them and click Edit login details link. In the dialog box that appears find the password field, delete the old password and type in the new one. Press Submit.

Only an Administrator can do it. In Users tab either invoke user's More menu and choose Edit login details or open the user in a tab on the right by clicking them and click Edit login details link. In the dialog box that appears check the Is administrator tick box to promote the user to the rank of Administrator or uncheck it, thus making them an ordinary user.

No. If you are able to see this answer then your browser is all that you need.
You have all FileTank upload features: big files(up to 10 GB), resuming broken uploads, adding files by drag and drop.

There are two main occasions when an administrator gets notification emails.
The first is when the administrator is an Observer of an ordinary user and this ordinary user uploads or downloads something. No matter which the exact folder and workspace in which things happen the administrator gets the e-mail.
Secondly, when an administrator gets Activity Notifications for a particular folder. When something is downloaded, uploaded, copied or moved to such folders and its subfolders, the administrator gets the notification no matter who the doer is, provided it is not the administrator himself.

Only Administrators can change time zones. If you are an Administrator, check Personal settings under Home tab. Make sure the checkbox 'Use personal settings' is ticked and press the New button.
A Change Timezone window will appear. You can select your Continent, Subcontinent and Timezone. The new time zone will always be used for your account even if you log in from a different computer.

When you change the time zone in Personal settings under Home tab it will affect just your user, no matter what computer you are using.
A time zone change in Global settings under Home tab affects all users who haven't set their preferred time zone.

Ordinary users cannot create and delete users and workspaces. They cannot view and edit users' details or add users to workspaces. They don't see History of files, folders and workspaces and cannot restrict access to files and folders or change the expiry dates.
Ordinary users have access just to the workspaces they are added to. If an ordinary user is not added to any workspace they cannot log into FileTank. Some files and folders can be read-only or hidden to them.

Both Administrators and ordinary users can get activity notifications about any changes(i.e. upload, download, even files copied or moved) to a folder and its subfolders.
'The others' must find the target folder in 'Workspaces' tab on the left and click the three vertical dots next to its name to invoke the More menu. Then select 'Watch for changes'.

You can do this only if you are an Administrator. Open Users tab on the left, click the New button. From the New User or New Group dialogue choose Create a Group of Users. Follow the instructions.

To delete a group, click the three vertical dots next to group name in the Users tab on the left. From the More menu choose 'Delete group'.

To create/remove a group folder, open the target parent group folder in a tab on the right. Use the 'New folder'/'Remove' buttons in the upper table.
You can also create a group folder via parent's More menu. Click the three vertical dots next to parent group folder's name and choose 'New group folder'.

You can download a PDF outlining just names of subfolders and the files they contain. Make sure the desired workspace or folder is visible in the Workspaces tab on the left. Click the three vertical dots next to its name to invoke the More menu. Choose 'Download contents list'. This function is Administrators only.

Please use the 'Filter' button in History window's bottom bar. You can filter records by several criteria.
After you submit and 'Filter' button appears toggled, the last filter terms are in effect. You can navigate to another page in the main window. You can sort records ascending or descending by clicking the respective column name.
When you click again and switch off the 'Filter' button, the default filter terms are applied which means no filtering.
If you don't close the History window, and press 'Filter' again, there appear the last used filter terms. If you close the window, last used filter terms are forgotten.